The functionality enables call evaluation immediately after a conversation.Order
What is it for?
You can check customer opinions on operators competence, quality of service and products. You can easily identify problems and mistakes in order to solve them in the operative way.
Based on goals and tasks, you can create the scenario for the operator evaluation yourself.
Customers can evaluate operators on 10 degree-scale and leave detailed comments.
The system transfers customer voice comments into text format, which enables quick analysis.
The provision of the functionality in MyKOMPaaS account lasts a few minutes.
Activate the function independently according to the installation instructionsSet up